Posted July 5, 2009 at 12:41 PM

Issues: Ethics

http://www.motel6-roswell.com/

1. Billing-initially billed for full duration of stay ($342.67), stayed two nights at quoted rate of $59.99 (7/2/09) and $62.99 (7/3/09). Refunded $204.93 for unused nights on 7/4/09 upon checkout. Received call from Mike Ysassi on 7/4/09 requesting additional approx. $74 due to their help desk stating that we'd been refunded "too much". Called Mike on 7/5/09, then corporate customer